If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen (14) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
International customers may cancel their order within seven (7) working days.
If you wish to cancel please notify firstname.lastname@example.org who can provide you with further information by email quoting your name, order number and details of the products.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
In the rare event you receive a faulty item, please notify our email@example.com who can provide you with further information by email quoting your name, order number and details of the products.
Items should be returned in their original condition for full refund.
Kindly contact us to organise the return on firstname.lastname@example.org.
There are no restocking fees or any charges to return an item.
Refunds are effected from 5 - 10 working days after the merchandise has been received by our returns centre. Please note that it may take up to two billing cycles for the refund to appear on your monthly statement. If you have any questions about your refund please contact us on email@example.com.
When your return is authorised, you will receive an email with the refund breakdown.
When you request a return, you will receive a "Return Authorisation" email. This emails contains detailed instructions on how to return your item(s), including instructions for return postage cost. If you have any questions about a pending return or need to request a return please contact firstname.lastname@example.org.
Refunds are credited to the original method of payment and card used for purchase. If for some reason we are unable to refund to the original payment method we will contact you for an alternative refund method.
Should you have any further questions please click here.
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